Quality Management — Doing It Right

Quality management ensures the project satisfies requirements and stakeholder expectations.

Quality planning vs. Quality assurance vs. Quality control:

Plan Quality Management — determine quality standards and how to meet them

Manage Quality (QA) — auditing quality processes; ensuring process is being followed

Control Quality (QC) — monitoring specific results; inspecting deliverables

Cost of quality:

Cost of conformance — money spent to achieve quality (training, testing, inspections)

Cost of nonconformance — money spent because of failures (rework, warranty, lost customers)

Investing in prevention costs far less than fixing failures

Key quality tools:

Cause and Effect (Fishbone/Ishikawa) diagram — identify root causes of defects

Pareto chart — 80/20 rule; 80% of problems come from 20% of causes

Control chart — track process over time; identify when process is out of control

Scatter diagram — show relationship between two variables

Six Sigma: Quality methodology targeting 3.4 defects per million opportunities. DMAIC: Define, Measure, Analyze, Improve, Control.

Reference:

Wikipedia: Quality Management

https://en.wikipedia.org/wiki/Quality_management